Refund policy

Bri's Collection Returns & Refunds Policy

Please note: return shipping costs are paid by the customer. Once we receive your return and it meets our conditions, we will refund you in full.

Can I return my order?

Yes. If you're not happy with your order, you can return it within 30 days of receiving it, as long as it meets these conditions:

  • The item is unworn, unwashed and in its original condition, with all tags, parts and original packaging included.
  • The item shows only the normal handling needed to try it on, with no damage, stains, perfume or signs of wear.
  • For hygiene reasons, items such as swimwear, bodysuits and underwear can only be returned if the hygiene seal or liner is intact.

Faulty, damaged or incorrect items

If your item arrives faulty or damaged, or you received the wrong item, please email us within 7 days of delivery with photos. Once we receive the item back, we will offer you a replacement or a full refund of your order.

We will review your return request within 7 working days and confirm whether it has been approved. We may refuse a return if an item has been worn, used or damaged after delivery.

How to return your order

  1. Check that your order meets the conditions above.
  2. Email us at briarchives2@gmail.com with:
    • Your order number
    • The reason for your return
    • Photos of the item (if it is faulty, damaged or incorrect)
    • Your full name
    • Your shipping address
  3. We will reply with the correct return address. Please don't send your return to the sender address on your parcel, as this will delay or prevent your refund. Return shipping costs are paid by the customer. Once we receive your return, we will issue a full refund.

Bri's Collection Cancellation Policy (Right of Withdrawal)

If you are buying as a private individual, and not for business purposes, you have the right to cancel your order under the following terms.

Cancellation period

  • You can cancel within 14 days of the day you, or someone you name (other than the delivery company), receive the last item in your order.
  • To cancel, send us a clear statement of your decision by email to briarchives2@gmail.com. You don't need to give a reason.

Orders already processed or in transit

  • Orders are processed quickly after they're placed, so we usually can't stop a parcel once it has been sent.
  • Our orders ship from our fulfilment partner's warehouse in Asia, so delivery can take longer than with local retailers.
  • If your order is already on its way, please let us know you want to cancel and return the items once they arrive.
  • To speed up your refund, please send us the tracking number for your return parcel once it has been sent.

Your refund

  • Once we receive your returned items, we will refund the full amount you paid, including the original delivery charge.
  • Your refund will be issued within 14 days of us receiving your return, or of you showing us proof that it has been sent, whichever is sooner.
  • Refunds go back to your original payment method, unless we agree otherwise. You will not be charged any fees for the refund.
  • Return shipping costs are paid by the customer. Returns must be sent to the address we give you by email.

If you have any questions, contact us at briarchives2@gmail.com. We're happy to help.