Refund policy

Refund & Return Policy

At Bri’s Collection, we want you to feel confident with every purchase. If you’re not fully satisfied, we’re here to help.

Returns

We offer a 15-day return window from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • Items must be free from damage, stains, or alterations
  • All original packaging (if applicable) must be included

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at:
[brisarchives2@gmail.com]

Include:

  • Your order number
  • Reason for return
  • Clear photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Exchanges

If you received a defective, damaged, or incorrect item, we will:

  • Offer a free replacement, OR
  • Provide a full refund

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return (e.g. earrings or personal items), unless faulty.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping costs are non-refundable

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us at [brisarchives2@gmail.com]

Contact Us

For any questions, reach out to us at:
[brisarchives2@gmail.com]

We appreciate your trust and support 💛